Support Solutions
Support from the people who deployed the system.
The team that designs and deploys your system is the team that answers when something breaks. Cover starts at business hours with every account and extends to round the clock where your operation needs it.
Find out how we can support your business
Standard Support
Every service and product we sell is supported by our own qualified technical team.Standard cover comes with every account and runs through business hours. Faults are logged against your account and worked by engineers who already know your build.
24/7 Support
Cover outside business hours for the operations that need it.Where your business runs into evenings, weekends or across time zones, the support window extends to match. Tell us the hours you work and we will build the arrangement around them.
Consultations
Time with the people who will do the work, before anything is ordered.We go through what you run now, what it costs and where it is falling short, then set out the options. That continues after deployment — when something in the business changes, the design is revisited.
Customisation
The system configured around your processes, not the other way round.Call flows, queues, routing and reporting are built to match the way your business runs. We configure connections directly linked to the systems you already use.