Referral FAQs

Some of your Questions

This FAQ provides clear answers on how the Telecom Stack referral program works, including eligibility, rewards, payments, and referral conditions. If you can’t find the answer you’re looking for, please don’t hesitate to reach out to us directly.

Who is eligible to participate in the referral program?
The program is open to individuals and businesses, except Telecom Stack employees, their immediate family members, and existing or former clients. Referrals must be new business clients who have not previously signed up. A minimum 6-month gap applies for former clients. You must ensure you have consent from the business you are referring.
Which products are included in the referral program?
The program applies to selected Telecom Stack products, including Business Mobile (SIM-only plans) and Cloud PBX solutions. Details of current offers and promotions are available on the referral page and may change from time to time.
What reward do I receive for referring a client?
You will receive €50 per successful referral per product, once the referred client has made their first payment. The reward applies only to the initial product signed up for.
When is a referral considered successful?
A referral is successful when the new client signs up for an eligible product and makes their first payment.
Are there any restrictions I should know about?
Referrals cannot include employees, their family members, or existing or recent clients (within 6 months). Rewards apply only to new business clients and eligible products.
Do referees need to sign long-term contracts?
No. All plans are month-to-month, providing flexibility without long-term commitments.
How do I submit a referral?
You can submit your referral using the referral form on the Telecom Stack website. Ensure all details are accurate to avoid delays.
How and when will I receive my reward?
Rewards are paid via bank transfer once the referred client has made their first payment. Payment is limited to one reward per client per product.
Can I refer multiple clients?
Yes. Each eligible referral earns a separate reward, provided all conditions are met.
What if a referred client cancels or does not pay?
Rewards are only processed after the first successful payment. If the client cancels or does not pay, no reward will be issued.
Can I refer clients outside Ireland or the UK?
Currently, the referral program applies to clients in Ireland and the UK only.
Can I combine this referral program with other promotions?
No. Rewards cannot be combined with other Telecom Stack offers or affiliate programs.
What currencies am I paid in?
Payments are made in in Euro, unless otherwise specified.
How often do I get paid?
Payments are made monthly, following successful invoice submission and reconciliation.
Are there any deductions?
Yes. Deductions may include applicable taxes (where legally required), foreign exchange, bank or transaction fees, unpaid client balances, or confirmed fraudulent activity.
How are referrals tracked?
Referrals are tracked using unique referral links or manual referral attribution confirmed by Telecom Stack. Final attribution is determined by Telecom Stack’s internal records.
When does a referral become eligible for commission?
A referral becomes eligible once the client has been successfully onboarded, is live on a Telecom Stack service, and has paid their first invoice.
Is there a minimum payout threshold?
No. All payouts are made in full on a regular cycle.
Can Telecom Stack terminate an affiliate account?
Yes. Telecom Stack may suspend or terminate an affiliate account at any time in cases of fraud, misuse, breach of terms, or regulatory requirements.
Can commission rates change?
Yes. Commission rates may be updated from time to time. Any changes will apply prospectively and will not affect commissions already earned.
Can I refer my own company?
No. You wont be able to benefit from referring your own company or an company that you work for.
What services are commissionable?
Commissions apply to eligible Telecom Stack services as defined in the affiliate program at the time of referral. Certain products or promotions may be excluded.

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